Refunds … I paid £200 deposit on a tandem mastercard. TUI has said that if your holiday was cancelled “you’ll receive a refund credit for the full value of your holiday, and we’ll give you a separate booking incentive up to 20 percent.” Our website uses cookies to improve your experience. ... New app shows the exact quietest time … “We’ve worked for weeks on best solution for our customers – and will work through bookings as quickly as we can.”. According to the Package Travel Regulations, all travel companies are required to pay a full cash refund with two weeks of cancelling a trip. Our package holiday with TUI was cancelled on 16th March. Card refunds usually take seven to 10 days to reach your account, depending on your bank. If you don't want to accept a refund credit for your holiday, you can apply for a cash refund via TUI's online form . Despite the new online holiday refund form trying to make things easier, it seems the … I did however receive an email from Tui saying a refund has been paid but guess what, NO money . Please refer to booking terms and conditions for more information. Therefore, customers travelling from 8 June-20 June 2020 should make any amends before 30 May 2020.”. I was told I would have it in 5 days. ... they may feel frustrated and concerned by the amount of time it is taking. You will be refunded the full amount you originally paid for your booking. Close. 0. If you would like to rearrange a holiday that was due to be taken before June 30th rather than receive a refund Tui said: From 17 March 2020 if you have an existing TUI, Marella Cruises, First Choice or TUI River Cruise package holiday booking travelling on or before 30 June 2020 you can amend for free to any holiday on sale. After the refund credit note has been received holidaymakers can then ask for a refund. Tui should be your first port of call if you're looking to get your money back. A passenger is trying to get a refund from Tui for two holidays she had booked with it to Turkey I have tried to contact Tui multiple times by phone and by email to ask for a cash refund … 8 May - due to leave on holiday 21 May - requested full refund online. We're part of TUI Group - one of the world's leading travel companies. Under the Package Travel Regulations, anyone whose holiday is cancelled is entitled to a full cash refund within two weeks of notification. This should happen around four weeks after the departure date. We are storytellers. Why getting a refund amid the coronavirus is so hard, Holidaymakers told “Don’t book summer holiday yet”, Virgin Australia in administration, but say “it’s not the end”. TUI said the incentive offer … Tui holiday cancellations: TUI cancels package holidays, cruises and hotels and puts in place a refund system will take several weeks. “This policy is in place until 31 May 2020. "It was a lot of hassle," Mr Parry said. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. We'll use it to improve our answers. Martin Lewis gives furious TUI customers top tip on best time to call for refund. See travelhealthpro.org.uk - for current travel health news. Why is Tui issuing Refund Credits rather than cash? Please share your TUI customer service or holiday Nightmare.....TUI don't care. Sign up to The Travel Magazine's FREE Newsletter and get the latest news, articles, guides, promotions and competitions. A spokesperson for Tui explained: All holidays before 15 May 2020 have been cancelled. How to get cash refund for cancelled TUI, Jet2, easyJet and Ryanair flight and what the law says. We received a full refund in pretty quick time, less than 2 weeks from requesting. The airline has now apologised for not processing refunds to customers quickly enough, after being forced to cancel 900,000 of its holidays. But on April 17, TUI amended its policy, replacing the refund plan with the offer of a credit note. ATOL protection does not apply to the other holiday and travel services listed on this website. Card refunds usually take seven to 10 days to reach your account, depending on your bank. If customers are unable to accept the refund credit, we are offering the option of a cash refund. Please note that any incentive associated with your booking will automatically expire once you submit your refund request and cannot be redeemed as cash as part of your refund. Thanks for your feedback. Parents - tell us what lockdown life is really like in our Great Big Parenting Survey here. We’re receiving nearly one million calls into our contact centre a day as customers are flooding the phone lines ahead of holidays being cancelled. Package holiday legislation states that full refunds should be given within 14 days for cancelled package holidays. Tui has been working through a backlog and had advised on its form that "each refund needs to be processed manually and can take up to four weeks" – though now it's pledged to resolve them within 14 days, and says any outstanding refunds should be … Affected holidaymakers will receive a refund credit for the full value of the holiday. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. Three Tiers for England that could End in Tears for Travellers, Travellers from Spain into the UK face a 14-day quarantine. 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